One Small Improvement per day...EMAIL

One small improvement.....kaizen.

Vocabulary word of the day: K A I Z E N [I pronounce 'Kye-Zin' ]

Kaizen - when you translate the words KAI -"change" and ZEN "good",,, you end up with "improvement". This method became famous by the book of Masaaki Imai, "Kaizen: The Key to Japan's Competitive Success."

Today, I am going to focus on an email concept.

Here are the ABC's of an email.

A= Action Summary

Make the first line of your email include the specific ACTION, key point, or PURPOSE of your email.

Don't make the recipient read through 2 or 3 paragraphs and then have to ascertain what the purpose of the email is.

B - Background

This is the body of the email. Don't let this become a wall of words. [Personally, this is an area where I have failed miserably at times.] Think about what the background is,,, and try to be as concise as possible.

• Try to use BULLET POINTS to assist your reader.

If you have any attachments, explain their purpose in this area.

C- Close Section

Any chit chat that you absolutely MUST include,,,goes HERE as opposed to the beginning, before the MAIN PURPOSE of the email.

..but the Key Element of the Close Section:

Define the NEXT PURPOSE, or NEXT ACTION that you feel is required.

Use your signature that is appropriate for this email.

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*Note to readers-followers-surfers: This less than $10 book is excellent! It was given to me by my cousins husband, Michael, and has to provide me with lots of valuable, simple, quick ideas and concepts.